Customer Support & Assistance
Get help with logging in, billing, troubleshooting, and plenty more from our friendly customer care team.
Customer-Focused Care
At HitMe, looking after our customers is our number one priority. Our easy-to-use ticket support panel makes it simple to report an issue, ask a question, or get personalised help from our expert crew. Whether it’s a small technical glitch or something bigger with your account, we’re here to make sure your concerns are sorted quickly, effectively, and with a smile.
- Simple and user-friendly ticket panel for submissions.
- Quick, dependable response times every time.
- Full support for account and technical problems.
- Expert team dedicated to keeping customers happy.
Agency Support Tools
HitMe provides a support system specially designed for agencies. When one of your connected clients submits a ticket, it’s automatically passed through to the main agency account for review. This way, all client requests are kept in one central place and managed directly by your team, ensuring control, clarity, and efficient service.
- Tickets flow straight into agency dashboards.
- Centralised system for handling client support.
- Keep clear control of every client interaction.
- Smooth, agency-first support experience.
Upload Files & Media
Sometimes, a screenshot or video tells the story better than words. Use the upload option to attach screenshots, clips, or documents to your ticket. These extras help us understand your issue faster, so we can get to the right solution without unnecessary back-and-forth.
- Attach screenshots, videos, or files.
- Include documents, reports, or system logs.
- Faster diagnosis leading to quicker replies.
- Cuts down on repeated clarification steps.
Organised Ticket System
Speed things up by submitting your ticket under the right support category. Our organised dashboard lets you track every ticket’s status live, chat directly with the support team, and manage all current and past requests in one easy place — keeping support clear, quick, and efficient.
- Track your ticket’s status in real time.
- Submit tickets into the proper category.
- Manage both open and past requests with ease.
- Direct, ongoing messaging with support staff.
Collaborative Support
Every ticket you raise is handled by real people committed to helping you. In the ticket panel, you can see which team member is dealing with your request, making follow-ups simple and communication crystal clear. We believe in openness and accountability at every step of the process.
- See which support member is handling your case.
- Direct and transparent communication with agents.
- Follow ticket progress with full visibility.
- Real human help, never just automated replies.
Direct Support Contact Form
Problems with logging in, subscription payments, or domain registration? Use this form to contact our support team directly. We’ll step in to help with your account-related issues and make sure you get sorted quickly. Just fill in the details, send it across, and we’ll take it from there.